Frequently Asked Questions

Orders & Delivery

Orders must be made minimum two (2) days in advance.
For Johor Bahru orders, we will deliver on the 3rd day.
For other areas (except for Ipoh), we will deliver on Saturday.
For Ipoh, we will deliver once a month.

We will message you to confirm your delivery details via whatsapp. Alternatively you can reach out to us if you have concerns.

There may be slight time delays during festive seasons, public holidays or unforeseen delivery circumstances e.g. vehicle breakdown.


At the moment we only deliver to certain areas (refer to the list below) in Peninsular Malaysia (West).

Areas we deliver to:
Johor Bahru

We do NOT deliver to East Malaysia (e.g. sabah, sarawak, labuan) or other countries.

Yes you can.
At the moment you can only pick up from certain areas (refer to the list below) in Peninsular Malaysia (West).

Items are packed with care into our durable card box and delivered by our delivery drivers.

Reach out to us to know the location of your order.

Yes you can.

During checkout, there is option for you to use a different delivery address. 

You must contact our customer service immediately if you made an error in your delivery/mailing address.

However, if your order is sent out in transit already, we will not be able to accept any changes on the delivery address.

Unfortunately, no refunds or cancellations are allowed after the payment has been made.

Our drivers will contact you to make alternative arrangements if no person is receiving your package at your delivery address.

Contact us immediately if you are facing issues with delivery issues.

Products & Range

We do periodic promotions and activities where we have a sale campaign or discount coupons.

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Payment & Warranties

We support all local Malaysia banks via FPX and also accept international credit cards.

Our payment gateway (BOLD Pay) accepts payment via credit card, online banking and specific e-wallets.

Unfortunately we do not accept american express or unionpay credit/charge cards.